1. Eligibility and Access
To use Zammer (“Service”), you must be a registered Shopify merchant, be authorized to bind your business to these Terms, and consent to data processing and message delivery on behalf of your customers. You must have an active Shopify store and enable SMS, RCS or WhatsApp messaging features within your store configuration.
2. Service Description
Zammer enables Shopify merchants to send SMS, RCS and WhatsApp messages to their customers for purposes such as order updates, abandoned-cart recovery, and promotional engagement. The Service integrates with Shopify’s checkout and marketing systems and connects to supported carrier networks through Twilio or equivalent providers.
Zammer also enables merchants to send and receive WhatsApp messages through the WhatsApp Business Platform operated by Meta Platforms, Inc. Zammer is a Meta Tech Provider; each merchant’s WhatsApp Business Account remains owned and controlled by the merchant, and WhatsApp per-message charges are billed by Meta directly to the merchant’s Meta business account unless otherwise stated.
Where a merchant enables cart reminders, Zammer sends a confirmation message after checkout asking the customer to reply YES. Cart reminders are sent only to customers who reply YES; this confirmation is separate from, and in addition to, the marketing consent given at checkout.
Zammer also supports a conversational messaging use case, in which a consumer submits their phone number via a "Chat with us" widget on the merchant's storefront website. In this flow, Zammer sends a double opt-in confirmation message to the consumer before any conversation thread is created. Merchants may respond to consumer-initiated messages in this thread at any time, provided responses are relevant to the consumer's inquiry. Unsolicited promotional content may not be sent into a conversational thread unless the consumer holds a separate marketing opt-in.
3. Merchant Responsibilities
You agree to:
- Use the Service only for lawful and permitted purposes.
- Obtain and maintain all required customer opt-ins before sending any message.
- Include required disclosures (“message frequency may vary,” “message and data rates may apply,” “reply STOP to unsubscribe”).
- Comply with all applicable laws and industry guidelines, including CTIA, TCPA, and GDPR where applicable.
- Not send unsolicited, fraudulent, or prohibited content.
Zammer acts solely as a technology provider and is not the sender of messages initiated by your store.
3a. Conversational Messaging Responsibilities
When using the website chat widget feature, Merchants additionally agree to:
- Only activate a conversation thread after Zammer has received explicit double opt-in confirmation from the consumer.
- Limit message content in conversational threads to responses relevant to the consumer's inquiry.
- Not send promotional offers, discounts, or marketing content into a conversational thread unless the consumer has also completed a separate marketing opt-in.
- Ensure that consent language is displayed adjacent to the widget phone number input field on their storefront.
3b. Cart Reminder Responsibilities
When using the cart reminder feature, Merchants additionally agree to:
- Send cart reminders only to customers who have replied YES to Zammer's confirmation message (double opt-in). A checkout marketing opt-in alone is not sufficient.
- Name cart reminders in the checkout consent disclosure and in the confirmation message, so the customer knows what they are confirming.
- State in the merchant's Privacy Policy that cookies or similar technologies are used to identify items left in a cart for the purpose of sending reminders, and that opt-in data and consent are not shared with third parties other than aggregators and service providers.
- Treat a STOP reply as withdrawing consent for cart reminders and all other marketing messages from the merchant's sender.
3c. WhatsApp Responsibilities
When using WhatsApp through Zammer, the merchant agrees to:
- Comply with the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and WhatsApp Commerce Policy, as updated by Meta from time to time.
- Obtain and record customer opt-in before sending any WhatsApp message, in line with our Messaging Policy.
- Send only Meta-approved message templates outside the 24-hour customer service window.
- Maintain a valid payment method with Meta where required.
- Keep their business information accurate during Meta's business verification.
The merchant acknowledges that Meta may restrict, rate-limit or suspend a WhatsApp Business Account for policy violations, and that Zammer has no control over such actions.
4. Data and Security
Customer data, including phone numbers and message logs, is processed and stored securely on Hetzner infrastructure within the European Union. Zammer implements commercially reasonable technical and organizational measures to safeguard data. You are responsible for maintaining the security of your Shopify account and API credentials.
5. Fees and Billing
Zammer may offer free and paid tiers. All billing is processed through Shopify’s billing system. Pricing and message costs are disclosed prior to subscription or purchase. WhatsApp conversation charges are set and billed by Meta and are separate from Zammer’s fees, except where Zammer’s pricing page expressly states otherwise.
6. Service Availability and Limitations
Zammer strives for high availability but cannot guarantee uninterrupted service or message delivery, which depends on carrier, network, and third-party platform performance, including Meta for WhatsApp. Certain geographic or carrier restrictions may apply.
7. Intellectual Property
All software, trademarks, and content associated with the Service remain the property of Itzhak Smocha LTD or its licensors. You retain ownership of your Shopify data and customer content.
8. Termination
You may uninstall the app at any time. Zammer may suspend or terminate access if you violate these Terms, applicable laws, or platform policies.
9. Disclaimer and Limitation of Liability
The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Zammer shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the Service.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict-of-law principles.
Any dispute or claim arising out of or relating to these Terms or your use of the Service shall be brought exclusively in the state or federal courts located in Clark County, Nevada, and you consent to the personal jurisdiction and venue of such courts.
11. Zammer Account Notifications
Zammer may send account-related SMS, RCS or WhatsApp messages to Shopify merchants who explicitly opt in through the Zammer.io website.
These messages may include billing confirmations, usage alerts, overage alerts, onboarding updates, and critical service notifications related to the merchant's Zammer account.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to unsubscribe. You can reply HELP for help or contact [email protected].
Zammer account notifications are optional and are not required in order to use the Zammer service.
Privacy Policy: https://www.zammer.io/privacy-policy
12. Contact
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