Zammer RCS

1. Overview

Zammer (“we,” “our,” “us”) provides messaging tools that allow Shopify merchants (“Merchants”) to send SMS, RCS and WhatsApp messages to their customers (“Customers”) for purposes such as order updates, abandoned-cart reminders, and promotions. This Privacy Policy explains how we collect, use, and protect information processed through our platform.

2. Information We Collect

• Merchant Data: Shopify store identifiers, contact details, configuration settings.
• Customer Data: Name, phone number, order or cart information, and message history (sent, delivered, failed).
• Cart Reminder Data: where a Merchant enables cart reminders, the items left in a Customer's cart (identified using cookies or similar technologies on the Merchant's store), the Customer's reply to the cart-reminder confirmation message (YES), and a timestamp of that confirmation.
• Widget Visitor Data: Phone numbers submitted by website visitors via the merchant's "Chat with us via RCS" widget, along with the double opt-in confirmation status, the page URL from which the widget was submitted, and a timestamp. This data is collected from any site visitor, regardless of whether a purchase has been made.
• Technical Data: IP addresses, API events, device metadata, and usage analytics.

We do not collect payment-card data; all billing occurs through Shopify.

3. How We Use Information

• Deliver SMS and RCS messages via Twilio and carrier partners;
• Maintain opt-in and opt-out records;
• Identify items left in a cart and send cart reminders, only to Customers who have confirmed by replying YES;
• Provide merchant support and troubleshooting;
• Monitor service performance and prevent abuse;
• Comply with legal and carrier requirements.
• Store and surface full conversation history — including all consumer messages, merchant replies, and commerce events — to the authorized merchant for customer service purposes.

We do not sell or rent personal data to third parties for marketing purposes.

4. Data Roles and Responsibilities

5. Data Storage and Security

All data is stored on Hetzner servers located in the European Union. We use industry-standard administrative, technical, and physical safeguards to protect data against unauthorized access or disclosure. Transmission to carriers occurs over encrypted channels.

6. Data Retention

Message records and metadata are retained only as long as necessary to deliver and log messages, resolve disputes or technical issues, or comply with legal and regulatory requirements. When data is no longer needed, it is securely deleted or anonymized.

7. WhatsApp Messaging

8. App Uninstall and Data Handling

When a Merchant uninstalls the Zammer app from their Shopify store, Zammer immediately disables all messaging functionality and stops processing Customer data on behalf of the Merchant. No further SMS or RCS messages are sent after uninstall.

Access to Shopify APIs is automatically revoked upon uninstall, and Zammer ceases all data synchronization, message delivery, and background processing for the uninstalled store.

Zammer may retain limited records, such as consent logs, opt-out history, and message delivery metadata, solely for legal compliance, audit, dispute resolution, or abuse-prevention purposes, as required by law or carrier obligations. Retained data is not used for messaging or marketing and is securely stored or anonymized in accordance with this Privacy Policy.

9. Individual Rights

Merchants and Customers may request to access, correct, or delete their data by contacting [email protected]. We may require verification before processing requests.

10. Children’s Privacy

Our service is not intended for individuals under 16 years of age, and we do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. Revised versions will be posted on our website, and Merchants may be notified via email or in-app message.

12. Text Messaging Opt-In Data

13. Contact Us